Privacy Policy

1. Introduction

This document describes how we collect, use, store and protect the personal data of website visitors and customers. This policy is intended to comply with the General Data Protection Regulation (GDPR).

2. Data Controller

The data controller is:
Michal Pirkl
Na Studánkách 782, 551 01 Jaroměř, Czech Republic
Company ID: 09755918
Tel.: +420 608 244 414
E-mail: info@3dprinting4u.eu

3. Personal Data We Collect

We may process the following information:

Identification: first and last name.
Contact details: email address, phone number, delivery and postal address.
Order details: information about the goods or services ordered and billing details.
Technical website data includes network, cookie, browser and device details.
Information you choose to provide, such as a project description or files for printing.

4. Sources of Data

We obtain data directly from you, for example when you place an order, use the contact form or email us. Some data is collected automatically through server logs and cookies.

5. Purposes and Legal Bases for Processing

We process data for the following purposes:

Processing orders and performing contracts (performance of a contract).
Communicating with customers and providing technical or presales support (legitimate interests or performance of a contract).
Issuing tax documents and maintaining accounts (compliance with a legal obligation).
Analysing website operation and improving services (legitimate interests).
Sending marketing communications only with express consent (consent).

6. Cookies and Tracking Technologies

The website uses cookies and similar technologies to support its operation and analytics and, where implemented, optional visitor tracking. On their first visit, users are informed about cookies and can set their preferences. Automatically collected data, such as IP addresses and user-agent information, helps secure and operate the service.

7. Recipients and Data Processors

Personal data may be shared with processors that provide website operation, payment, delivery, accounting or IT services. We have data processing agreements with all processors. We do not share data with third parties without a reason.

8. Transfers Outside the EU

Where necessary, for example when using certain cloud services, data may be transferred outside the EU. In that case, we will apply appropriate safeguards, such as the EU Standard Contractual Clauses or another lawful mechanism.

9. Retention Period

We retain personal data for as long as necessary for the purpose of processing and as required by law, for example for accounting and tax records. Marketing data is retained until consent is withdrawn.

10. Data Subject Rights

Every data subject has the right to:

access their personal data,
rectification of inaccurate data,
erasure (the “right to be forgotten”) where there are no grounds for continued processing,
restriction of processing,
data portability where processing is based on consent or a contract and is automated,
object to processing based on legitimate interests,
withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

11. How to Exercise Your Rights

To exercise your rights, contact the controller by email at info@3dprinting4u.eu or by phone at +420 608 244 414. We will respond without undue delay and no later than 30 days. If an extension is needed under the GDPR, we will inform you.

12. Complaints to the Supervisory Authority

You have the right to lodge a complaint with a supervisory authority. In the Czech Republic, this is the Office for Personal Data Protection.

13. Security Measures

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse, such as encryption, access controls and backups. Detailed security procedures are internal.

14. Changes to This Policy

We may update this policy from time to time. We will inform you of any significant changes on the website and/or by email. The effective date is stated in the introduction to this document.

15. Contact

If you have questions about personal data protection, please contact:
Michal Pirkl
Na Studánkách 782, 551 01 Jaroměř, Czech Republic
Tel.: +420 608 244 414
E-mail: info@3dprinting4u.eu